A for Effort, B for Execution
Back in my management consulting days with Ernst & Young, I spent a lot of time with my butt in the seat of many airlines. And one of my least favorite, but most frequently traveled was American Airlines. It’s always boggled the mind how American was one of the carriers that succeeded, while more progressive airlines failed. Sure the service sucked, but don’t they all now? But AA never even bothered to try to modernize their branding and marketing (at least not in my lifetime), while all the other airlines, at least have paid some attention to it by upgrading their planes, brands, messaging, etc. Read more…


